Frequently Asked Questions

General Questions

What Course Should I Take?

One of the most frequent questions that we get asked is: What Course Should I Take? Unfortunately, we are unable to give you a definitive answer. If you require certification for your school program or to meet a workplace requirement you will usually have documentation providing the specific course title you require. Our OHSA Approved/WSIB Approved Canadian Red Cross First Aid & CPR Certificates are accepted by school faculties & workplaces throughout Canada. Please check your requirements to ensure you select the proper course before registering. For workplace regulation requirements, contact your provincial government body that oversees workplace health and safety. If you are requiring a certification to meet WSIB compliance, please click here (link to WSIB Requirements Page) for more information.
*The following guide is a recommendation only

Childcare Workers

“In December 2014, the Child Care Modernization Act, 2014, was passed by the Ontario Legislature and received Royal Assent. This new act will replace the Day Nurseries Act with a new Child Care and Early Years Act, 2014. The Child Care Modernization Act, 2014 will be proclaimed on August 31, 2015”. Effective August 31, 2015, Ontario child care workers will be required to have Standard First Aid with Child and Infant CPR training (level C) First Aid Training Requirements for Child Care Staff in Ontario

– Resource Teacher: valid certification in standard first aid, including infant and child CPR
– Staff Training and Development: valid certification in standard first aid, including infant and child CPR

Our Canadian Red Cross Standard First Aid & CPR/AED Level C (link to first aid & cpr page) Certification course is recognized by WSIB and meets this requirement.

Dental Offices

CPR/AED Level C (link to cpr page) is the recommendation for anyone working in a dental office environment, including dentists, dental assistants, hygienists, and administration staff. This mandatory CPR training for dental offices covers medical emergencies with adults, children and infants. This certification qualifies for ONTARIO DENTAL ASSOCIATION and ONTARIO DENTAL ASSISTANTS
ASSOCIATION credits for the year in which certification is completed. Members must take CPR training annually to qualify for credits. CPR/AED Level HCP (Health care Provider Level) (link to cpr page) is required for dental offices that provides sedation and/or general anesthesia.

Early Childhood Educators

Standard First Aid & CPR/AED Level C (link to first aid & cpr page)

Fire Fighters

The Ontario Fire Administration requires applicants to have aStandard First Aid certificate and a CPR level HCP (for Health Care Providers)(link to first aid & cpr page) dated not more than 12 months prior to the closing date of application and maintained current within 12 months throughout the recruitment and selection process.

Recommend: First Responder (link to first responder page) & Emergency Medical Responder (link to EMR page)

Lifeguard

Standard First Aid & CPR/AED Level C (link to first aid & cpr page)

Medical Students

Standard First Aid & CPR/AED Level C or HCP (link to first aid & cpr page)

Nurses & Nursing Students

CPR/AED Level HCP (link to cpr page)

Recommended: Standard First Aid & CPR/AED Level HCP (link to first aid & cpr page)

Paramedics

The Primary Care Paramedic Program Requires Standard First Aid & CPR/AED Level HCP (link to first aid & cpr page)

Recommended: Emergency Medical Responder (link to EMR page)

Personal Support Worker (PSW)

Most college programs require Standard First Aid & CPR/AED Level HCP (link to first aid & cpr page)

Personal Trainers/Fitness Instructors

CPR/AED Level C (link to cpr page)

Recommended: Emergency First Aid & CPR/AED Level C (link to first aid & cpr page)

Police Officers/RCMP

Standard First Aid & CPR/AED Level C (link to first aid &a cpr page)

Security Guards
Emergency First Aid & CPR/AED Level C (link to first aid & cpr page)

How long Is My Certification Valid For?
Canadian Red Cross Certificates are valid for 3 years. You will be required to recertify before the date of expiry to attend a recertification course.
I Can Not Attend 2 Consecutive Days- Can I Split a Standard First Aid & CPR Course?

If you are scheduled to attend a public Standard First Aid & CPR/AED Course and are not able to attend the second day, you will need to reschedule Day 2 within 30 days from the date of commencement of the course. However, we highly recommend completing the course within two weeks for retention purposes. If you are unable to attend 2 consecutive days Blended Learning is a great alternative.

How many times can I recertify?

The rules surrounding recertification depend on the course being recertified. In Ontario, Emergency First Aid & CPR/AED cannot be recertified. If you need to renew this course you will be required to take the full course again. However, Standard First Aid & CPR/AED Only Courses can be recertified. Please confirm the following information is true about your certification before registering for a recertification course:

Standard First Aid & CPR / AED Recertification:

– Current and valid certification (proof of certification is required and must be less than 3 years old)
– Canadian Red Cross certificate
– Original certification (Standard First Aid can only be recertified once)
– You will be required to complete a two-day full certification if your current card says recertification on it

CPR & AED Recertification

– Current and valid CPR C or HCP / AED certification (proof of certification is required and must be less than 3 years old)
– Can be from any recognized Canadian training provider
– Can be either an original certification or recertification
– CPR Level A can not be recertified. You will be required to complete the full course again if your original certification is in Level A

How Do I Upgrade from Level C to HCP?

You can upgrade from CPR/AED Level C to HCP (Health Care Provider) by attending a CPR Recertification course. You will be required to attend the full course (not just the HCP component).

WSIB Requirements

The Workplace Safety and Insurance Board (WSIB) regulates workplace safety education in Ontario and has set laws regarding first aid called Regulation 1101. Per Regulation 1101: “All employers covered by the Workplace Safety and Insurance Act (the Act) are
required to have first aid equipment, facilities, and trained personnel in all workplaces.”. Click Here to view Regulation 1101.

For employers with 1 to 5 employees

Employers must ensure that their first aid station is at all times in the charge of a trained worker who holds a valid Emergency First Aid certificate (link to first aid & cpr page). They must work in the immediate vicinity of first aid kit that contains the specific supplies as listed in the regulation and is known as an Ontario section 8 First Aid kit.

For employers with 6 to 15 employees

Employers must ensure that their first aid station is at all times in the charge of a trained worker who holds a valid Standard First Aid certificate (link to first aid & cpr page). They must work in the immediate vicinity of first aid kit that contains the specific supplies as listed in the regulation and is known as an Ontario section 9 First Aid kit.

For employers with 16 to 200 employees

Employers must ensure that their first aid station is at all times in the charge of a trained worker who holds a valid Standard First Aid certificate (link to first aid & cpr page). They must work in the immediate vicinity of first aid kit that contains the specific supplies as listed in the regulation and is known as an Ontario section 10 First Aid kit. There must also be a stretcher and two blankets at the worksite.

Employers with more than 200 or more employees

In addition to the required Ontario section 10 First Aid kits at each work area, the employer must provide a first aid room. This room must be in the charge of a registered nurse, or a worker holding a Standard First Aid certificate (link to first aid & cpr page), or its equivalent, and who does not perform other work of a nature that is likely to affect adversely his/her ability to administer first aid.

Lost Certificate
If you have lost your certificate it is now easily replaced as Red Cross has transitioned from wallet size cards to digital certificates. To replace/re-print your certificate please visit https://myrc.redcross.ca and log in to your online profile. Click on My Profile->My Certifications and click on the certificate you would like to print. If you have trouble logging in or require additional assistance, please contact the Red Cross Contact Centre:

 

-Email: myrcsupport@redcross.ca
-Phone: 1-877-356-3226

Refund Policy

First Aid & CPR/AED – Babysitting Courses

Refunds will be issued if the course is cancelled more than 48 hours prior to the course start time. Torequest a refund and cancel a course, please contact our office at office@cprresponseplus.ca and request the refund in writing.

No refund will be issued for a course cancelled within 48 hours of the scheduled course start time. However, a credit will remain on the account and can be used anytime within 1 year of the date of the original course. This credit can be transferred to another individual by the original client. To use or transfer an account credit please contact our office at office@cprresponseplus.ca.

Professional Responder Courses (FR & EMR)

Full refunds will be issued if the course is cancelled more than three weeks prior to the course start date. If the course is cancelled two weeks prior to the course start date a 50% refund will be issued. NO Refund will be issued for any course cancelled within two weeks of the course start date. However, a credit will remain on the account and can be used anytime within 1 year of the date of the original course. This credit can be transferred to another individual by the original client. To use or transfer an account credit please contact our office at office@cprresponseplus.ca.
* Please Note: Refund requests must be made in writing.

Course Cancelled by CPR Response Plus

CPR Response Plus reserves the right to cancel a course due to unforeseen circumstances. Although we make every effort to ensure that our scheduled courses run, in the event this happens; participants can reschedule to another date, time, location and receive a 15% discount or request a full refund.

CPR Response Plus – Your First Aid Choice

REACH OUT TO US FOR ANY FURTHER INFORMATION

(416) 473-2736

 

office@cprresponseplus.ca

 

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